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Any changes or cancellations MUST be made in writing. All cancellations received 30 calendar days before the course will qualify for a full refund. Cancellations received between 30 and 15 days before will be subject to a 50 % refund. No refund is possible for cancellations received 15 days or less before the event. Trainday does not reimburse for additional taxes or fees that may have been incurred in the acquisition process.

In the event that a trainer cancels, every effort will be made to find a replacement presenter of equivalent experience.

Program details or the actual organization of the event is subject to changes depending on the number of participants. A final program and confirmation will be sent to the participants 7 calendar days before the event. In case of cancellation of the event, there will be a full refund of already paid registration fees.